Membership questions
Can I try NexusFit for free?
Create a Free account to use basic meal, water, weight, sleep, blood pressure, fasting and gym tracking, plus community access. The workspace is private and unavailable signed out.
What does Pro include?
Pro adds AI meal planning, food and barcode scanning, shopping lists, meal preparation, fridge organisation, progress trends and AI training reviews. Pro costs £9.99 monthly, £24.99 every three months, or £79 yearly.
What does Elite AI Coach add?
Elite includes Pro plus the personal AI coach and AI nutrition and recipe reviews. It costs £19.99 monthly or £169 yearly. AI use is subject to availability and safety checks, not a promise of unlimited capacity.
How do payments and renewals work?
Stripe handles card checkout and recurring payments in GBP. Invoices and card updates are available under Account & billing. Subscriptions renew for the selected billing term unless cancelled.
When do cancellation and downgrades take effect?
Cancellation and cheaper-plan or shorter-term switches take effect at the end of the paid term. No discretionary credits or refunds are offered for these changes. Upgrades may be charged immediately; Stripe shows the amount before confirmation. Your statutory rights are unaffected.
How is my health information used?
Health tools require your separate explicit consent. You can withdraw through Account & billing. Withdrawal stops consent-dependent tracking, AI and plan reminders, but does not automatically erase historical records or cancel billing.
Is NexusFit medical advice?
No. NexusFit provides educational fitness and wellness support, not diagnosis or treatment. AI and calculated nutrition may be wrong. Check advice and seek a qualified clinician when appropriate. Membership is 16+; adult nutrition calculations are not validated for under-18s.
Can I use a discount code?
If a valid Stripe discount code is available, enter it at checkout. Free testing access is granted privately by authorised staff and is separate from a paid subscription.
AI is educational, subject to availability and safety checks. Health tools require separate explicit consent. Subscription & Billing Policy