Subscription & Billing Policy

1. Plans, price and currency

Free membership costs £0. Pro costs £9.99 per month, £24.99 every three months or £79 per year. Elite AI Coach costs £19.99 per month or £169 per year. There is no current Elite quarterly option. At these prices, Pro quarterly saves £4.98 against three monthly payments; Pro yearly saves £40.88 against twelve monthly payments; Elite yearly saves £70.88 against twelve monthly payments.

Charges are in GBP. Other currency displays are approximate comparisons; your bank may apply exchange rates and fees. The payable amount, billing frequency, included features and any applicable taxes must be clear before you pay. We will only describe prices as VAT-inclusive or issue a VAT invoice when applicable to our actual tax status. Applicable promotions must state their duration, eligibility and the amount payable after they end.

Future wearables and future AI workout-generation features are not current deliverables. The selected plan’s feature list must accurately reflect the access delivered; a feature gate mismatch cannot be resolved by this policy alone.

2. Recurring payment and confirmation

Paid plans renew automatically at your selected interval until renewal is cancelled. A three-month plan is charged once for each three-month term, not monthly; a yearly plan is charged once for each year. Stripe handles payment collection, saved payment methods, customer billing and hosted invoices. Paid subscription/payment status is synchronised into NexusFit.

Before purchase, you must receive clear information about automatic renewal, the price and interval, cancellation, immediate service start and any cooling-off rights. After purchase, we provide confirmation in a form you can keep. Selecting a paid plan does not authorise undisclosed future charges. Free tester or promotional access does not create a paid Stripe subscription unless you separately order one.

Your saved invoice/payment references appear in Account. Stripe’s billing portal provides hosted invoice history and downloads. We do not guarantee a separate invoice-download button in every NexusFit table.

3. Manage payment details and stop renewal

Use Account → Manage billing, card & invoices to open Stripe’s billing portal. You can update a card, view/download available invoices and cancel renewal. Ordinary cancellation takes effect at the end of the current paid term; you keep paid access to that date unless a separate lawful restriction applies. Cancellation does not erase account records. Keep the confirmation and contact fitness@nexusfit.co.uk promptly if the change does not appear.

“Cancel any time” means you can request an end to renewal at any time, not that an ordinary cancellation always ends access immediately with a pro-rata refund. Where the billing portal cannot be opened, you can notify us at fitness@nexusfit.co.uk or write to our address. We must not obstruct cancellation by requiring unnecessary steps, persuasion or access to a suspended account.

4. Upgrades, downgrades and credits

Upgrades may take effect immediately, with any applicable charge shown for confirmation in Stripe. The current portal is configured to invoice upgrade prorations; review the displayed amount before confirming. We do not promise that an upgrade requires payment of a complete new term in every case.

A move to a cheaper plan or a shorter billing interval is scheduled for the end of the existing paid term. Until then, your current plan and agreed term continue. There is no discretionary credit or refund for unused time solely because you choose an ordinary downgrade, shorter term or cancellation. This rule does not remove a statutory cooling-off refund, a remedy for our breach/faulty service, a duplicate/incorrect charge correction or any other refund required by law.

Check the effective date and future price in the confirmation. Do not create a second subscription to make a change. If you suspect duplicate billing, contact us; your right to raise a legitimate payment dispute is not waived.

5. Cooling-off and statutory refunds

For an applicable online service contract, you normally have 14 days after the day the contract is made to cancel without giving a reason. If you validly request immediate service performance and cancel during that period, a proportionate charge for service actually supplied may be lawful only where the information and express-request requirements have been met. Logging in, accepting general terms or receiving an AI response is not automatically a waiver of the whole service-contract cancellation right.

The rules for digital content differ. We will not treat the entire continuing SaaS subscription as a one-off digital download to remove cancellation rights. Any lawful loss of a digital-content cancellation right requires the applicable express consent, acknowledgement and confirmation. Your consumer rights for faulty services/digital content remain available.

Tell us clearly that you wish to exercise a cooling-off right; you may use the optional form below, email or post. Where a refund is legally due, we will make it within the statutory period, normally no later than 14 days after we are informed of a valid cancellation, by the original payment method unless agreed otherwise, without a refund fee. Ordinary Stripe “cancel at period end” settings do not themselves implement statutory cancellation or refund handling.

The UK is introducing a separate subscription-contract regime. The October 2026 rules and guidance reviewed for this pack remain drafts proposing a 1 January 2027 start. We must recheck final legislation, commencement and transitional rules before publication and implement any applicable initial/renewal cooling-off, reminder and exit-notice duties when they apply. We do not present draft duties as already operative law.

6. Failed payments, price changes and access

If a payment fails, check Account and Stripe’s billing portal and update your card. We may restrict paid features where the subscription is no longer entitled, but we will explain the position and handle disputes fairly. No fixed grace period is promised because an approved policy and matching entitlement rules have not yet been established. Inability to use paid features does not remove your right to cancel renewal or access invoices.

We will give clear advance notice before a renewal price increase takes effect and an opportunity to stop renewal. Material reductions in paid functionality must be handled fairly, including any remedies required by law. We will issue renewal reminders and cancellation/end confirmations where applicable law requires them; their implementation must be checked before relying on this statement.

Free tester access is granted by authorised staff for the tier and expiry they specify. It is not a payment, a cash credit or a promise of permanent access. Revocation/expiry can change features but must not automatically charge a card. Health records are not automatically deleted when tester access ends.

7. Cancellation form and billing contact

To: Craig Perry Clifton, trading as NexusFit, Unit 1 Galley Lane Farm, Galley Lane, Gt Brickhill, MK17 9AA, United Kingdom; email fitness@nexusfit.co.uk.

I give notice that I cancel my NexusFit subscription contract.

Plan and billing interval: ____________________

Ordered on: ____________________

Name and account email: ____________________

Address: ____________________

Date: ____________________

Signature (only if sent on paper): ____________________

You do not need to use this form to make a valid cancellation. Include enough information to identify your contract; do not send your complete card number or unnecessary health information. Billing complaints can be raised at the same contact. England and Wales law applies subject to mandatory consumer protections and applicable home-court rights.

Current delivered membership features

Free includes basic meal, water, weight, sleep, blood pressure, fasting and gym tracking and community. No numerical meal-log limit or seven-day-only history promise is currently applied. Pro adds meal planning, food/barcode scanning, shopping lists, preparation, fridge organisation, progress trends/photos and AI training reviews. Elite adds personal AI coaching and AI nutrition/recipe reviews. Wearables and future features are not included deliverables. Stripe checkout and recurring GBP billing are connected; use Account & billing to manage cards, invoices and period-end cancellation or downgrades. Withdrawal of health-data consent does not itself cancel a subscription. Contact fitness@nexusfit.co.uk for statutory cancellation/refund requests; statutory rights remain unaffected.