Community Guidelines

1. Purpose and visibility

The NexusFit community is for encouragement, practical experience and genuine fitness/wellness progress. Membership is 16+; behave in a way that is safe and appropriate for younger members. A first-name display does not make a post anonymous. Community content can be read by the relevant member audience and by authorised moderators.

Private logs and progress photos are not automatically community posts. Achievement sharing is optional and should be reviewed before enabling it. An achievement can imply health progress even if the underlying weight numbers are not shown.

2. Be supportive and protect people

No harassment, bullying, hate, threats, discrimination, sexual harassment, grooming, coercion or exploitation. Do not request intimate images, private contact details or private health records. Do not post sexual content, non-consensual images or content that is inappropriate for 16–17-year-olds.

Do not encourage self-harm, eating disorders, extreme calorie restriction, dangerous fasting, drug misuse or unsafe exercise challenges. Avoid body-shaming and weight-loss pressure. Celebrate progress without suggesting that appearance, a lower weight or a badge determines someone’s worth.

Never post another person’s address, phone number, email, identity documents, payment information or health details. Obtain permission before posting an image of anyone else. Do not use a member’s information to contact, target or track them outside the service.

3. Health discussion and truthful content

Share personal experiences, not diagnoses, prescriptions or instructions to change medication, treatment, clinical diets or injury care. Do not tell someone that a plan, supplement, food or exercise is safe for their condition. Refer medical questions to an appropriate professional. Do not present AI output as clinical authority.

Keep content relevant to food, training, wellbeing and encouragement. Do not invent achievements, impersonate staff or professionals, distribute misleading health claims, sell products, advertise, spam, scam or recruit for unrelated groups. Respect copyright and rights in videos, photographs and recipes. Do not copy a private member’s post into advertising without permission.

4. Reporting, moderation and challenge

Use the in-app report action to flag spam, abuse, medical misinformation, privacy violations or another concern. You can also contact fitness@nexusfit.co.uk. Do not repost harmful material to complain about it, and do not include extra sensitive information unless needed. The community is not monitored as an emergency helpline; contact emergency services if someone is in immediate danger.

Authorised staff may review reports, remove harmful content, restrict community participation or escalate a serious account/safety issue. Moderation should be proportionate and explain the rule and action where safe and lawful. We may preserve limited evidence for an investigation or legal duty, not keep all private records indefinitely.

If you think an action was wrong, contact us with the notice/reference and the reason you disagree. We will provide a human review where appropriate. An appeal process, record-keeping and response ownership must be operational before this policy is adopted. Rules may change with a dated version and appropriate notice; material changes may require renewed acceptance. Existing rule acceptance does not waive future rights or justify undisclosed processing.