Acceptable Use Policy

1. Permitted personal use

Use NexusFit for your own lawful fitness/wellness tracking and the features included in your membership. Follow the Terms, Medical Disclaimer, AI Disclaimer and Community Guidelines. Maintain accurate records, review scanned content and only upload material you have the right to use. This policy applies to Free, paid, tester, creator and staff accounts; broader technical access is not permission to misuse data.

2. Prohibited behaviour

Do not access another person’s account or records without authority, bypass subscription or role checks, share sessions/tokens, impersonate another person, create fraudulent accounts or use a stolen payment method. Do not probe or exploit the service to obtain member data. If you discover a security issue, report it privately to fitness@nexusfit.co.uk; do not publish private data or continue unauthorised access.

Do not upload malware, malicious instructions, unlawful content or prompts intended to override safety controls or extract private/system information. Do not scrape member data, bulk-download private media, reverse-engineer for unauthorised access, resell paid features or use automation which materially disrupts the service.

Do not abuse AI capacity through repetitive automated requests, attempt to produce medical prescriptions or unsafe content, misrepresent a generated image as a real result, or submit another person’s sensitive information without a lawful right and appropriate permission. Do not manipulate scanner/reference records to invent nutrition claims.

Do not publish deceptive health claims, unlawful discrimination, intimate/abusive content, scams or prohibited community content. Staff must use privileged functions only for authorised work, follow confidentiality and avoid unnecessary viewing of health records or messages.

3. Limits and enforcement

We may apply proportionate security, rate, file-size and abuse controls. Where we describe a feature as unlimited, these controls address genuine abuse or technical operation rather than covertly imposing undisclosed ordinary-use limits. If persistent limitations materially prevent normal paid use, we must address the service promise fairly.

We may temporarily restrict activity to protect the service and investigate, remove prohibited material or suspend/terminate access for a material breach. We explain reasons and provide a way to challenge an action where safe and lawful. Moderation, suspension, account closure and subscription cancellation are different actions and must be handled explicitly.

Nothing in this policy prevents you making a good-faith complaint, requesting your data, reporting unlawful conduct, cancelling a subscription, seeking a statutory refund or raising a legitimate payment dispute. We do not impose an automatic unlimited indemnity or remove consumer remedies because you report a problem.