Terms of Service

1. Who we are and these terms

NexusFit provides an online fitness and wellness workspace. Our business correspondence address is Unit 1 Galley Lane Farm, Galley Lane, Gt Brickhill, MK17 9AA, United Kingdom. “We”, “us” and “our” mean the legal operator trading as NexusFit: Craig Perry Clifton. Our contact email is fitness@nexusfit.co.uk.

These terms govern personal use of NexusFit, together with the Subscription & Billing Policy, Acceptable Use Policy and Community Guidelines. Our Privacy Policy explains how personal information is handled; it is not a consent to every use of health data. The Medical and AI Disclaimers explain important service limits without removing your legal rights.

You must be given an opportunity to read and save these terms before agreeing to them. A paid order is accepted when we confirm your subscription; the selected plan, price, billing period and confirmation form part of your contract. No term in this pack removes rights which cannot lawfully be excluded.

2. Eligibility and account security

Membership is for people aged 16 or over. Do not create an account if you are under 16. If you are 16 or 17, involve a parent or guardian before buying a recurring subscription and use a payment method only with the cardholder’s permission. Our adult automated nutrition calculations and AI training-review service are currently restricted to ages 18–100; membership eligibility does not mean every feature is suitable or available to you.

Provide accurate account details and keep your contact information up to date. Use your own account, protect your sign-in details and tell us promptly if you suspect unauthorised access. Do not share paid access or impersonate another person. We will not ask you to reveal your password in the community or AI chat.

3. What the service does

Depending on the plan you purchase, NexusFit supports a member dashboard; nutrition profiles and seven-day meal plans; food preferences, dietary restrictions and allergy exclusions; food-photo and barcode scans; recipe review and handwritten-recipe scanning; meal logs and plan-versus-actual comparisons; shopping lists, preparation progress and fridge organisation; weight and progress-photo tracking; hydration, sleep, fasting and blood-pressure logs; Gym Log sessions, routines, exercise guides and training reviews; reminders; an AI assistant; and a member community.

The features included in your selected plan must be shown before purchase. Future wearable integrations and future AI workout-generation features are not a promise of current functionality. Some features require an internet connection, a supported browser, a camera or notification permission. The home-screen app is an installable web app, not a promise of a separate app-store product. Offline Gym Log information may remain on your device until it syncs; unsynced entries can be lost if you clear device storage.

Calculated targets, scanned portions, estimated sleep duration, estimated lifting performance and food-storage guidance are estimates. A photo cannot reveal all ingredients, allergens, contamination or accurate portion weights. Original plans and actual intake are different records; logging a scanned replacement does not mean a clinician approved that meal.

4. Health and AI limitations

NexusFit is a wellness and educational service, not a medical consultation, diagnosis, prescription, treatment, clinical monitoring service or emergency service. A health-related profile or a staff health review does not create a clinician–patient relationship. Do not change medication, treatment, clinical fluid restrictions or clinician-set nutrition targets because of NexusFit output.

Ask a suitably qualified professional before changing diet, fasting or exercise where you have a medical condition, injury, pregnancy, eating-disorder history or other reason for caution. Follow the Medical Disclaimer and check AI output before acting on it. Stop exercise if you experience concerning symptoms and seek appropriate help. Results, weight loss, fitness improvement and allergen safety are not guaranteed.

We remain responsible for duties the law places on us, including reasonable care and skill. These limitations do not excuse negligent service design or remove remedies for a faulty service.

5. Your content and permitted use

You retain rights in the personal records, photographs, messages and original content you upload. You give us a limited, non-exclusive permission to host, process, format, display and transmit that content only as necessary to provide your requested features and operate the service lawfully. This is not a blanket licence to use private health records or photos in advertising, model training or public publications.

Only upload material you have the right to use. Obtain permission before including another person in an image. Do not upload intimate images, material involving children in inappropriate contexts, unlawful material or information about another person’s health. Community submissions are visible to the relevant member audience; follow the Community Guidelines.

General recipe material may be copied into our internal staff recipe library as described in the Privacy Policy. This does not authorise disclosure of your identity or health profile, or reuse of a personal photograph in marketing. Any additional public, commercial or training use requires a separate lawful basis and any required permission.

Our software, branding, managed exercise materials and other platform content remain owned or licensed by us. You may use them for your personal membership purposes, not resell, scrape or redistribute them commercially without permission.

6. Membership, payments and changes

Free membership is £0. Paid subscriptions renew automatically at the billing interval you select unless you cancel renewal. Pro offers monthly, three-monthly and yearly billing; Elite AI Coach offers monthly and yearly billing. Charges are in GBP; other displayed currencies are approximate comparisons, not a different settlement currency.

Use Account → Manage billing, card & invoices to change your payment method or stop renewal where the billing account is available. If you cannot access that option, contact us; we must not require you to sign in as the only way of making a valid statutory cancellation request. Ordinary cancellation and downgrades take effect at the end of the paid term without a discretionary unused-term credit or refund. Statutory cancellation and refund rights remain available.

The Subscription & Billing Policy explains cooling-off rights, upgrades, failed payments, tester access and invoices. We will give clear advance notice of a proposed renewal price change, so you can stop renewal before it takes effect. A material loss of paid functionality will be handled fairly, including appropriate remedies where required by law.

7. Service availability and enforcement

We may maintain, correct or update the platform. We will take reasonable steps to minimise disruption and communicate material changes. We do not guarantee uninterrupted connectivity, notification delivery, third-party availability or that every AI request will succeed. “Unlimited” does not override reasonable abuse protection, technical limits or your consumer rights.

We may restrict harmful, unlawful, fraudulent or seriously abusive activity, or suspend access where reasonably necessary for security or a material breach of these terms. We will explain the reason and allow a reasonable opportunity to challenge the decision unless doing so would prejudice safety, an investigation or legal obligations. A suspension is not automatically account deletion or subscription cancellation. We will handle outstanding paid access fairly and will not keep charging for a terminated service without a lawful basis.

You may ask to close your account. Closing an account, withdrawing health-data consent and stopping subscription renewal are distinct actions; we will explain their consequences and help you avoid unintended renewals. Any retained records are subject to the Data Retention Policy and legal requirements.

8. Liability, complaints and governing law

We do not exclude or limit liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; your statutory rights relating to services or digital content; or any liability which cannot lawfully be limited. Where we breach these terms, we are responsible for loss or damage which was a foreseeable result of that breach. We are not responsible for business losses arising from use of a service supplied for personal purposes. There is no blanket “use at your own risk” waiver or automatic cap on consumer injury or data-protection claims.

Please contact fitness@nexusfit.co.uk or write to our correspondence address with a service complaint. We will investigate fairly. This does not prevent you seeking a remedy, reporting a concern to a regulator or using the courts.

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, but this does not remove a consumer’s mandatory rights to bring proceedings in their home courts where applicable, including Scotland or Northern Ireland, or mandatory protections applying in another country. If a provision is unenforceable, the remaining provisions continue where lawful.

We will publish a version and effective date for approved changes. Material changes will be explained before they take effect and will not retrospectively remove accrued rights.

Launch service access and agreement

Existing members and accounts created through social sign-in must expressly accept the current published Terms before using health-dependent member services. Each acceptance records the Terms version and date. Health processing requires a separate explicit health-data consent, not inferred from Terms acceptance. You may keep access to account, billing, legal choices and contact without health consent. Operator: Craig Perry Clifton, trading as NexusFit; contact fitness@nexusfit.co.uk.